The Human Experience · Episode
Episode 28 – Chris Brogan
A conversation with Chris Brogan
Chris Brogan is a content media strategist, New York Times Best Selling Author, blogger and journalist. Brogan’s book, Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust (2009),…
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Episode field notes
Show notes

Brogan’s book, Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust (2009), written with Julien Smith, became a New York Times bestseller, and hit the Wall Street Journal bestseller list (#8), and the Amazon top 100 list (#30).
Brogan’s second book was Social Media 101: Tactics and Tips to Develop Your Business Online (2010). His other titles include Google+ for Business and The Impact Equation (co-authored by Julien Smith).
In this mini-episode we discuss content strategy, how to employ marketing and social media effectively and using service to benefit others. We also get into his book “The Freaks Shall Inherit the Earth”.
We also discussed tactics on how to make your business succeed as an entrepreneur and what it means to build trust within your market
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Transcript
A full transcript has been published for this conversation.
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Quotes
Five substantial excerpts from the published transcript, lightly edited for clarity without changing their meaning.
“If work does not begin with service, no one ultimately profits. My recurring challenge is saying no to enough distractions that I can say yes to the people I serve. Busyness becomes a trap when repeated tasks and attractive opportunities consume the attention required to solve the problem that justified the business.”
From the conversation“Speak specifically to the people you most want to help. If cars are your world and your business concerns detailing or aftermarket accessories, address that community directly and let irrelevant audiences go. Relevance creates a stronger business than language diluted to avoid excluding anyone.”
From the conversation“To make a podcast distinct, stop copying the formats and habits of other podcasts. Once you borrow what sounded effective elsewhere, you inherit someone else’s assumptions. Originality does not require a gimmick; it begins by designing from your own purpose, voice, and relationship with the audience.”
From the conversation“Do not follow passion as though reward automatically follows. Follow service. Many passions create no value for anyone else, while useful work can become deeply meaningful through the people it helps. The strongest path joins genuine interest with a problem others actually need solved.”
From the conversation“A documentary about professional wrestling taught me that respecting an opponent means helping the whole performance succeed. Inspiration often comes from fields unrelated to your own because their patterns have not already been filtered through your industry. Reading only peer blogs recycles the same synthesized ideas.”
From the conversation
About the guest
Chris Brogan
Brogan’s book, Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust (2009), written with Julien Smith, became a New York Times bestseller, and hit the Wall Street Journal bestseller list (#8), and the Amazon top 100 list (#30).
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